Refund Policy

To help with planning, customers may request a return or exchange for an eligible defect or a permitted non-defect reason.

Eligibility and condition

To help with planning, a request must be made within 30 days after delivery. A non-defective item must be new, unused, in its original condition, and returned with original packaging, tags, and included accessories. Non-defective reasons include changing your mind, personal preference, or choosing the wrong item. Damaged, defective, incorrect, incomplete, or materially misdescribed goods may also be submitted for review.

Starting a request

To help with planning, contact us before mailing anything. Provide the order number, checkout email, and reason for the request. For damage, defects, incorrect items, or missing components, also provide clear photos or video of the merchandise and packaging. Do not send an unauthorized parcel.

Return method and fees

To help with planning, approved returns are sent by mail. A free return label is included in the package, and no restocking fee is charged. Use the supplied label and follow the return instructions so the parcel can be identified.

Exchanges and refunds

To help with planning, an exchange depends on actual inventory. If the requested replacement is unavailable, another appropriate resolution will be discussed. After a refund is approved, it is returned to the original payment method and processed within 10 days. A bank or payment provider may need additional time to post the credit.

Contact

Email: autidiewort@gmail.com
Mailing address: 109 W 41st St, Wilmington, DE, 19802, United States
Phone: 302-760-2998